PURPOSE AND GENERAL
In any case, there are pages accessible to individuals or legal entities that do not yet register or initiate a purchase of a product (hereinafter, “”Users””) Web Site. In this sense, users who access these parts of the Website agree to be subject to the terms and conditions contained in these Terms and Conditions, to the extent it may be applicable to them.
CONTACT: For any doubts, queries or suggestions, you can send your comments by email to: email@example.com
All prices listed products through the website include VAT and other taxes that may apply. However, these prices do not include the cost of sending the products, which are listed separately and must be accepted by the Customer.
THE COMPANY informs the customer that the number of units available is kept updated with stocks in stock and availability from our suppliers. In no event shall COMPANY will sell intentionally more units of the holding or the supplier has reserved it.
The company will make every effort to please all its customers in the demand for products.
Customer agrees to pay when placing the order. The initial price listed on the website for each of the products offered will be added corresponding to the relevant shipping costs rates. In any case, these tariffs shall be reported to the Customer before completing the purchase.
The ticket or proof of purchase corresponding to the purchase order will be available and can be displayed on panuelosygorrosmayma.com in the “”My Account””.
The Customer shall pay the amount corresponding to your request for payment by credit card or debit card (Visa, MasterCard, Visa Electron and / or other similar cards) or contraindication. The card with which payment is made shall be as issuing financial institution to a bank or savings Spanish. Card payment is made with security protocols.
Customer must notify the company any improper or fraudulent charge on the credit card used for purchases, by email or telephone, in the shortest time possible for the company to make the necessary arrangements.
Public Hash algorithm SHA-1, which guarantees the minimum safety requirements regarding origin authentication protocol is used as securisation; can be verified not only the identification of trade, but the data has not been altered at any time.
EXECUTION OF ORDERS
THE COMPANY will accept cancellations of orders upon request before sending it. For cancellation you must request it by sending an e-mail to firstname.lastname@example.org.
DEADLINES, DELIVERY PLACE AND MISDIRECTION
The company is committed to deliver the product in perfect condition in the direction that the Client point in the order form, and in any case shall be within the Territory. In order to optimize the delivery, thank the customer to indicate a direction in which the order can be delivered within the normal working hours.
THE COMPANY will not be responsible for errors caused in the delivery when the delivery address entered by the customer in the order form does not conform to reality or have been omitted.
Deliveries will be made through a courier company. The order placed by you will be delivered within a maximum of 8 working days after you have made the order confirmation. Although the usual delivery of THE COMPANY usually between 5 and 7 days from order completion
These deadlines are means, and therefore an estimate. Therefore, it may vary for logistical reasons or force majeure. In cases of late deliveries, THE COMPANY will inform its customers as soon as knowledge of them.
Each delivery is considered completed from the moment in which the carrier makes the product available to the customer, which is embodied through the control system used by the carrier.
In the case of delays in delivery of orders attributed to the company, the customer may cancel your order in accordance with the procedure described in Section “”11. Return””. shall not be considered delays in delivery cases where the order has been made available to the Customer by the carrier within the agreed time and has not been delivered by cause attributable to the Custome
Once the order leaves our warehouse, you will receive an e-mail notifying you that your order has been accepted and is being sent.
For security reasons, THE COMPANY will not send any orders to PO boxes or military bases, nor accept any order where it is not possible to identify the recipient of the order and direction.
Data Delivery, Delivery unrealized and loss
If you are absent at the time of delivery the Customer, the carrier will leave a receipt indicating how to proceed. The company hires as part of courier delivery service, conducting a series of follow-up actions, aimed at ensuring that delivery occurs.
If after 14 business days after departure to delivery of the order has not been delivered, the Customer must contact THE COMPANY. If the Customer does not do so, after 16 days from departure to delivery of the order it will be returned to our stores and the Customer will be responsible for shipping costs and return to origin of the goods, as well as potential costs associated management.
If the reason has not been able to make delivery package is the lost, our carrier will initiate an investigation. In these cases, the response period of our carriers typically range from one to three weeks
Customer must check the condition of the package to the carrier, on behalf of the company, to make delivery of the product ordered, indicating on the delivery note any anomaly that could detect on the packaging. If you later after reviewing the product, the Customer detects any incident such as stroke, fracture, signs of having been opened or any damage caused to it by shipping, it undertakes to inform THE COMPANY via email in the shortest possible time before the following 24 hours of delivery. From that time no such incidents by (only warranty parts) will be addressed
All products purchased in the company may be returned and refunded, always that the customer informs the company its intention to return the / the product / s purchased / s within a maximum period of up to 14 working days from the date of delivery and that the other conditions set forth in this paragraph are fulfilled.
THE COMPANY only accept returns that meet the following requirements:
- The product must be in the same condition it was delivered and must retain their original packaging and labeling.
- The shipment must be made using the same box that has been received to protect the product. In the event that can not be done with the box with which it was delivered, the customer must return it in a protective case in order that the product reaches the warehouse of the company with the maximum possible guarantees.
- A copy of the delivery note must be included inside the package, which also returned products and the reason for return should be included are marked.
In order to provide customers the return process and to make proper monitoring of it, the company sets as only the return procedure established by the company. If the reason for the return is attributable to the Company (the product is defective, is not what you had requested, etc.), the amount of the refund will be refunded.
To proceed with a refund, follow these steps:
- Report before 7 calendar days of receipt that the product wants to be returned. The information may be made via email to email@example.com or by contact form.
- THE COMPANY will inform the customer of the address to which to send the product.
- The client must send through a courier company of your choice. The return must pay the customer.
- Report the courier company used, date and time of the return.
The return of products will result in a refund equal to the cost of returned products minus the cost of return service. The company also will reimburse the customer the dispatch costs.
Partial returns and cancellations will result in partial refunds.
THE COMPANY will manage the return order under the same system that was used for payment within 3 days from the arrival confirmation to store the returned order. The application of the refund in the Customer account or card depends on the card and the issuer. The implementation period will be up to 7 days for debit cards and up to 30 days for credit cards.
THE COMPANY reserves the right to update the content when appropriate and to eliminate, limit or prevent access to them, temporarily or permanently, and deny access to the Web to customers and users to make a bad use of content and / or violate any of the conditions listed herein.
The company reports that does not guarantee :
- That access to the Web and / or web link will be uninterrupted or error free.
- The content or software that customers and users access via the Web or the Web link does not contain any errors, computer viruses or other elements in the contents that may cause alterations in the system or in the electronic documents and files stored on your computer system or cause other damage.
- Harnessing that information or content of this website or linked websites that customers and users might do for their own purposes
The information contained on this website must be considered by Customers and Users informational and guidance, both in relation to its purpose and its effects, why:
- THE COMPANY does not guarantee the accuracy of the information contained on this website and therefore assume no responsibility for any damages or inconvenience to the users that may arise some inaccuracies present in the Web.
THE COMPANY does not assume any responsibility, but is not limited to title:
- The use that customers or users may make of the materials of this website or linked websites, whether prohibited or permitted, in violation of intellectual property rights and / or industrial contents of the Web or third parties
- Of possible damages to Customers or Users caused by normal or abnormal operation of the search tools, organization or location of the content and / or access to the Web and, in general, errors or problems generated in the development or implementation of the technical elements that the website or a program provided to the user.
- The contents of those pages to which customers or users can access from links in the Web, whether authorized or not.
- Acts or omissions of third parties, regardless of whether these third parties could be linked to the company through contractual means.
- Access of minors to the content included on the Web, being the responsibility of parents or guardians to exercise proper control over the activity of children or minors in their care or install any of the tools to control the use of internet in order to avoid (i) access to materials or content not suitable for minors, and (ii) sending personal data without prior authorization from their parents or guardians.
- Communications and dialogues in the course of the debates, forums, chats and virtual communities that are organized through or around the Web and / or linked websites, or liable, therefore, for any damage and prejudice they suffer Customers or individuals and / or groups as a result of those communications and / or dialogues Users.
THE COMPANY shall not be liable in any case when they occur:
- Errors or delays in access to the Website by the Customer when entering your information in the order form, the slowness or inability to receipt by the recipients of the order confirmation or any anomalies that may arise when these incidents are due to problems on the Internet, fortuitous events or force majeure and any other unforeseeable contingency beyond the good faith of the company.
- Failures or incidents that may occur in communications, defaced or incomplete transmissions so that there is no guarantee that the website services are constantly operational.
- Errors or damage to the website for use of inefficient service and bad faith by the Customer.
- Of non-operational or problems with the email address provided by the Client for sending order confirmation.
- In any case, the company is committed to solving problems that may arise and to provide all necessary support to Customer to reach a quick and satisfactory resolution of the issue.
- The company also has the right to perform during defined time intervals, promotional campaigns to encourage the registration of new members in their service. THE COMPANY reserves the right to modify the conditions of application of the promotions, you extend them communicating properly, or proceed to the exclusion of any of the participants of the promotion in the event of detecting any abnormality, abuse or unethical behavior involving the same.
THE COMPANY may not exercise any of the rights and powers conferred on this document which does not imply any waiver of the same unless expressly recognized by the company or statute of limitations applicable in each case.
THE COMPANY reserves the right to modify at any time the presentation and configuration of the Website and these Terms. Therefore, the company recommends Customer read them carefully each time you access the Web Site.