Sales Policy

PURPOSE AND GENERAL

The General Conditions of Use, Conditions and Privacy Policy govern the use of the Web site maymaheadwear.com (hereinafter “”Web Site””), of which Mary Fernández Macho (hereinafter THE COMPANY) CIF 13796002G and at Plaza 10 Marzo 1, 15179 Oleiros . A Coruña. Spain holds.

Through its maymaheadwear site, the company provides information about its products and offers the possibility of acquisition. Due to the content and purpose of the Web site, people who want to benefit from its services should have the status of “”Customer””, which acquires completing the registration form and following the steps ENTERPRISE subsequently communicated through email. Customer status implies adherence to the Terms of Use as published at the time you access the Web Site.

In any case, there are pages accessible to individuals or legal entities that do not yet register or initiate a purchase of a product (hereinafter, “”Users””) Web Site. In this sense, users who access these parts of the Website agree to be subject to the terms and conditions contained in these Terms and Conditions, to the extent it may be applicable to them.

CONTACT: For any doubts, queries or suggestions, you can send your comments by email to: info@panuelosygorrosmayma.com

PRICES

All prices listed products through the website include VAT and other taxes that may apply. However, these prices do not include the cost of sending the products, which are listed separately and must be accepted by the Customer.

AVAILABILITY

THE COMPANY informs the customer that the number of units available is kept updated with stocks in stock and availability from our suppliers. In no event shall COMPANY will sell intentionally more units of the holding or the supplier has reserved it.

The company will make every effort to please all its customers in the demand for products.

PAYMENT

Customer agrees to pay when placing the order. The initial price listed on the website for each of the products offered will be added corresponding to the relevant shipping costs rates. In any case, these tariffs shall be reported to the Customer before completing the purchase.

The ticket or proof of purchase corresponding to the purchase order will be available and can be displayed on panuelosygorrosmayma.com in the “”My Account””.

The Customer shall pay the amount corresponding to your request for payment by credit card or debit card (Visa, MasterCard, Visa Electron and / or other similar cards) or contraindication. The card with which payment is made shall be as issuing financial institution to a bank or savings Spanish. Card payment is made with security protocols.

Customer must notify the company any improper or fraudulent charge on the credit card used for purchases, by email or telephone, in the shortest time possible for the company to make the necessary arrangements.

SECURITY

Public Hash algorithm SHA-1, which guarantees the minimum safety requirements regarding origin authentication protocol is used as securisation; can be verified not only the identification of trade, but the data has not been altered at any time.

EXECUTION OF ORDERS

Once formalized the order, in other words, the acceptance of the Terms of Use and confirmation of the buying process, the company always send an email to the customer confirming the details of the purchase.

ORDER CANCELLATION

THE COMPANY will accept cancellations of orders upon request before sending it. For cancellation you must request it by sending an e-mail to info@panuelosygorrosmayma.com.

DEADLINES, DELIVERY PLACE AND MISDIRECTION

Product delivery

The company is committed to deliver the product in perfect condition in the direction that the Client point in the order form, and in any case shall be within the Territory. In order to optimize the delivery, thank the customer to indicate a direction in which the order can be delivered within the normal working hours.

THE COMPANY will not be responsible for errors caused in the delivery when the delivery address entered by the customer in the order form does not conform to reality or have been omitted.

Delivery term

Deliveries will be made through a courier company. The order placed by you will be delivered within a maximum of 8 working days after you have made the order confirmation. Although the usual delivery of THE COMPANY usually between 5 and 7 days from order completion

These deadlines are means, and therefore an estimate. Therefore, it may vary for logistical reasons or force majeure. In cases of late deliveries, THE COMPANY will inform its customers as soon as knowledge of them.

Each delivery is considered completed from the moment in which the carrier makes the product available to the customer, which is embodied through the control system used by the carrier.

In the case of delays in delivery of orders attributed to the company, the customer may cancel your order in accordance with the procedure described in Section “”11. Return””. shall not be considered delays in delivery cases where the order has been made available to the Customer by the carrier within the agreed time and has not been delivered by cause attributable to the Custome

Once the order leaves our warehouse, you will receive an e-mail notifying you that your order has been accepted and is being sent.

For security reasons, THE COMPANY will not send any orders to PO boxes or military bases, nor accept any order where it is not possible to identify the recipient of the order and direction.

Data Delivery, Delivery unrealized and loss

If you are absent at the time of delivery the Customer, the carrier will leave a receipt indicating how to proceed. The company hires as part of courier delivery service, conducting a series of follow-up actions, aimed at ensuring that delivery occurs.

If after 14 business days after departure to delivery of the order has not been delivered, the Customer must contact THE COMPANY. If the Customer does not do so, after 16 days from departure to delivery of the order it will be returned to our stores and the Customer will be responsible for shipping costs and return to origin of the goods, as well as potential costs associated management.

If the reason has not been able to make delivery package is the lost, our carrier will initiate an investigation. In these cases, the response period of our carriers typically range from one to three weeks

Delivery procedure

Customer must check the condition of the package to the carrier, on behalf of the company, to make delivery of the product ordered, indicating on the delivery note any anomaly that could detect on the packaging. If you later after reviewing the product, the Customer detects any incident such as stroke, fracture, signs of having been opened or any damage caused to it by shipping, it undertakes to inform THE COMPANY via email in the shortest possible time before the following 24 hours of delivery. From that time no such incidents by (only warranty parts) will be addressed

RETURN

Return Procedure

All products purchased in the company may be returned and refunded, always that the customer informs the company its intention to return the / the product / s purchased / s within a maximum period of up to 14 working days from the date of delivery and that the other conditions set forth in this paragraph are fulfilled.

THE COMPANY only accept returns that meet the following requirements:

  1. The product must be in the same condition it was delivered and must retain their original packaging and labeling.
  2. The shipment must be made using the same box that has been received to protect the product. In the event that can not be done with the box with which it was delivered, the customer must return it in a protective case in order that the product reaches the warehouse of the company with the maximum possible guarantees.
  3. A copy of the delivery note must be included inside the package, which also returned products and the reason for return should be included are marked.

In order to provide customers the return process and to make proper monitoring of it, the company sets as only the return procedure established by the company. If the reason for the return is attributable to the Company (the product is defective, is not what you had requested, etc.), the amount of the refund will be refunded.

To proceed with a refund, follow these steps:

  1. Report before 7 calendar days of receipt that the product wants to be returned. The information may be made via email to info@maymaheadwear.com or by contact form.
  2. THE COMPANY will inform the customer of the address to which to send the product.
  3. The client must send through a courier company of your choice. The return must pay the customer.
  4. Report the courier company used, date and time of the return.

Customer Refunds

The return of products will result in a refund equal to the cost of returned products minus the cost of return service. The company also will reimburse the customer the dispatch costs.

Partial returns and cancellations will result in partial refunds.

THE COMPANY will manage the return order under the same system that was used for payment within 3 days from the arrival confirmation to store the returned order. The application of the refund in the Customer account or card depends on the card and the issuer. The implementation period will be up to 7 days for debit cards and up to 30 days for credit cards.

THE COMPANY reserves the right to update the content when appropriate and to eliminate, limit or prevent access to them, temporarily or permanently, and deny access to the Web to customers and users to make a bad use of content and / or violate any of the conditions listed herein.

The company reports that does not guarantee :

The information contained on this website must be considered by Customers and Users informational and guidance, both in relation to its purpose and its effects, why:

OUR LIABILITY

THE COMPANY does not assume any responsibility, but is not limited to title:

THE COMPANY shall not be liable in any case when they occur:

NULLITY.

If any provision of these Terms of Use is declared invalid, the remaining provisions remain in full force, taking into account the will of the parties and the purpose of these Terms of Use

THE COMPANY may not exercise any of the rights and powers conferred on this document which does not imply any waiver of the same unless expressly recognized by the company or statute of limitations applicable in each case.

MODIFICATION OF THE TERMS OF USE

THE COMPANY reserves the right to modify at any time the presentation and configuration of the Website and these Terms. Therefore, the company recommends Customer read them carefully each time you access the Web Site.

Customers and Users will always have these Conditions of Use in a visible location, freely accessible to all queries want to perform. In any case, the acceptance of the Terms of Use will be an essential prerequisite to the purchase of any product step available through the Web Site

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